Return Policy


All of our products come with one year warranty and 30 days full refund policy. 


If you changed your mind or think the goods are not suitable for you any more, you can return it back to us within 14 days and ask for a full refund. If the goods are found to be faulty within 30 days, you may return it to us within 30 days and ask for a full refund or a brand new replacement. 


If your goods become faulty within one year, you can return it back to us and we will offer you a free repair. 



Returns must be posted to:

Gingko Electronics Ltd

Attn: Return Section 

Unit C27, Holly Farm Business, Honiley, Kenilworth, CV8 1NP, United Kingdom


Delivery Charges

Delivery Charges are non-refundable unless the product is faulty and returned back to us within 30 days from time of delivery. In the case of a

product being faulty within 30 days, we shall pay for any return delivery charges.


Processing Returns

We try to process returns as quickly as possible, however this can take up to 14 days during busy periods. If you have any queries about an item you

have returned please contact us by Tel: +0044 (0)1926676527 or email: customerservice@ging-ko.co.uk


Cancellations Procedure

You may cancel an order at any time before it's been processed for delivery. To cancel your order after it's been despatched to you, you will need to

follow the returns procedure as stated above



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